Return Policy

Return Policy:

 

We can only accept returns in the unlikely event of an item being defective or damaged. We have extensive quality control practices in place to check each piece of inventory that comes through our warehouse, but it is possible that every now and then, something might go unseen. (We’re human!)

Please note, Wholesale Boutique Market does NOT accept returns for the following:

  • Mis-ordered products
  • Incorrect sizing
  • Other order placement challenges

We strive for excellence with our quality for you and your customers on your behalf. However, should an instance arise where an item is defective or damaged, please follow the protocol listed below:

Exchange Policy:

Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges.

 

DEFECTIVE OR DAMAGED MERCHANDISE:

We ask that you and your customers please inspect orders immediately upon receipt. If you believe you have received a defective or damaged merchandise, you must contact us within 7 days of receipt. No exceptions.

If we do not receive notification of the defect claim within 7 days, the return will not be accepted.

Defective or Damaged merchandise must be in unworn and new condition with tags attached to be eligible for a store credit.

Merchandise that is worn or damaged through wear does NOT qualify as a defective or damaged item.

 

DEFECTIVE OR DAMAGED MERCHANDISE PROCESS:

  • Take photos of the defective or damaged area(s) and submit images through our Support Ticketing System. Photo MUST show the tag still attached.
  • Include the following details with your ticket claim:
    • Indicate “Defective” or “Damaged” when logging your ticket
    • First and Last Name on your Wholesale Boutique Market account
    • Boutique Name
    • Order Number
    • Product code/ Name of the item
  • You will receive a response within 24 – 48 hours
  • If your claim is accepted, you will receive a return shipping label

 RETURNS PROCESS:

  • Returns must be postmarked within 14 (fourteen) days of the date you receive your shipment.
  • Returns must be received in original, unused condition with tags attached and a copy of the original invoice or return form.
    • Returns received without supporting documentation will be delayed in processing of store credit claim.
  • Store credit is issued within 5 (five) business days of the return arriving at the warehouse.
    • You will receive an email notification of store credit being issued with instructions of how to redeem it.

REDEEMING STORE CREDIT:

  • If you have store credit issued, you will receive an email notification with the store credit being issued and instructions of how to redeem. Follow the instructions within the email to redeem.
  • Use the “Use Store Credit” option under Payment Method on Checkout Page to use store credit available.

Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges.

 

Please MAIL returns to:

Wholesale Boutique Market

Attn: Returns

116 Laks Drive, Middletown, DE 19709